Where do you ship from? All orders are fulfilled from Istanbul, Turkey. Customs and duties are prepaid by us — you'll never see surprise fees at delivery.

How long does shipping take? Fulfillment takes 1–2 business days, and we use express international shipping methods. Most orders arrive within 7–10 days.

How much does shipping cost? Shipping is a flat $9.99. Orders over $150 ship free — applied automatically at checkout.

Do you ship internationally? Yes, we ship globally. Customs and duties are prepaid on all orders so there are never surprise fees at delivery.

What is your return policy? We accept returns within 30 days of delivery for unworn items in original condition. Items must be returned in their original packaging. There is no restocking fee, and we have no final sale items - everything is eligible for return.

How much does return shipping cost? Return shipping is a flat $9.99, regardless of order size.

How do I start a return? Email us at help@studiokismet.shop with your order number and reason for return. We'll provide return instructions and process your refund within 5 business days of receiving the item.

Can I exchange an item? Absolutely. Contact us and we'll help you find the perfect exchange. If the new item has a different price, we'll adjust accordingly.

How should I care for my jewelry? Store your pieces in a cool, dry place away from direct sunlight. Remove jewelry before swimming, showering, or exercising. Gently clean with a soft cloth after wearing.

Are your pieces hypoallergenic? Yes. Our products are made with a variety of hypoallergenic, nickel-free metals, making them safe for sensitive skin. Specific material details are listed on each product page.

How do you choose your products? We personally curate every piece. Our team travels through Turkey's bazaars, markets, and shops - selecting jewelry and accessories that feel special. This is curation, not manufacturing.

Are your products one-of-a-kind? Many pieces are available in very limited quantities. While some designs may be repeated, the curated nature of our collection means availability is never guaranteed.

What materials do you use? Our collection features hypoallergenic, nickel-free metals, natural stones, glass, and other quality materials. Specific details are noted on each product page.